Generally, we collect or maintain the following categories of data:
We may use the information we collect and maintain, including any personal data, for the following purposes:
If you received one or more marketing or promotional e-mails, such as a newsletter (“commercial e-mails”) from us, it means that (a) your email address is on our list of customers, trial users, or prospective customers; or (b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at support@SEMSblast.com.
Our customers also use SEMSblast’s service to send commercial e-mails to users who have opted-in to receive such e-mails. According to SEMSblast’s Anti-Spam Policy, our customers are not permitted to send unsolicited marketing or promotional e-mails, and are required to obtain opt-in consent from a recipient, prior to sending a commercial e-mail to the recipient’s e-mail address. While we have a strict Anti-Spam Policy, we cannot guarantee that our customers will always honor such policy. If you believe you have received an e-mail from one of our customers in error or in violation of our Anti-Spam Policy, please contact us immediately at support@SEMSblast.com.
Each commercial email SEMSblast sends contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from SEMSblast, simply click the unsubscribe link and follow the instructions to unsubscribe your e-mail address or to change your preferences about the types of e-mail we send you.
Similarly, each commercial e-mail sent by one of our customers through SEMSblast's service contains an unsubscribe link. Simply click on that link and follow the instructions to unsubscribe your e-mail address.
If you have unsubscribed but continue to receive e-mail from us or from one of our customers, you may report this to support@SEMSblast.com. Please note that unsubscribe requests may take up to 7 – 10 days to process. If you receive any other types of marketing communication from SEMSblast and no longer wish to receive it, you may report this to support@SEMSblast.com.
Our Site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is visible to and may be read, collected, used or disclosed by any visitor to the Site. To request removal of your personal data from our blog or community forum, contact us at support@SEMSblast.com. Please note that, even after removal from the Site, certain content may remain in our systems for a period of time, or may be viewable in cached and archived pages of the Site.
We may post customer testimonials on our web site, which may contain personal data like the customer’s name and business. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal data from our testimonials, contact us at support@SEMSblast.com.
We use commercially reasonable security measures to protect against the loss, misuse and alteration of the personal data that we collect or maintain. We also provide each customer with a unique user name and password that must be entered when logging in the customer’s account. No data security measures, however, can guarantee 100% security all of the time. While we strive to protect your data from unauthorized use or disclosure, SEMSblast does not warrant or guarantee the security of the data that you provide to us.
The security of your personal data is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
The Site contains links to third party websites. We are not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to other third party websites from the Site should check the privacy and security policy statements of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. It is your responsibility to keep such information private and confidential.
Technologies such as: cookies, beacons, tags and scripts are used by SEMSblast and our partners, such as marketing service providers, partners, vendors, affiliates, or analytics or service providers. These technologies are used to tailoring offers, promotions and content and in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Cookies: When you come to the Site, our web server sends a cookie to your computer. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies. In addition, we may permit certain third parties to place cookies through our website.
Disabling Cookies: Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, you must enable cookies in order to use our services.
As is true of most web sites, we also gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Some of this information may be appended to other information we may have collected about you.
We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Customers may access and amend the contact information and other account information we have collected from them by logging in to their accounts and changing their account information. In addition, individuals may request access to and modification or deletion of any personal data we have collected about them by e-mailing support@SEMSblast.com. We will respond to your access request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@SEMSblast.com. We will retain and use your information as necessary to comply with our legal obligations, support our business operations, resolve disputes, and enforce our agreements.
Referrals. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. SEMSblast does store this referral email address for the sole purpose of sending this one-time email, and we may use a third party to track the success of our referral program. Your friend may contact us at support@SEMSblast.com to request that we remove this information from our database.
Import Contacts. SEMSblast offers a variety of means to import contacts. One-at-a-time import provides the user with the ability to add a single contact and to fill out that contact’s information, one field at a time. A user also is able to upload a single contact in the form of a .vcf ( VCard) file, which can be retrieved from an email client, such as Microsoft Outlook. Bulk contact upload can be done in two different ways. If a user is simply adding email addresses, they can copy and paste them from a program, such as Notepad. Alternatively, if a user wants to upload many contacts with various amounts of subscriber data, iContact supports the upload of both .xls and .csv files.
Single Sign-On. With certain social media sites, You can choose to log in to our site using single sign-on. These services will authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign up form. These services may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
SEMSblast complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SEMSblast adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SEMSblast's certification, please visit http://www.export.gov/safeharbor/.
For questions about our Safe Harbor certification, please contact us at firstname.lastname@example.org. For complaints, please see the section below entitled “How Do You Submit a Question or Complaint?“
Our Site and services are not intended to be used by children under 13 years old. If we discover that a child under 13 has provided us with personal data, we will remove it from our systems immediately.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us.
This Policy complies with the Safe Harbor Principles as agreed upon by the U.S. Department of Commerce with the European Commission, as well as those agreed upon with the Federal Data Protection and Information Commissioner of Switzerland (collectively, “Safe Harbor Principles”), which can be found at http://www.export.gov/safeharbor/.
This Policy does not cover data through which individuals are no longer identifiable, or identifiable only with a disproportionately large expense in time, cost or labor, or data combined with pseudonyms rather than actual names or other identifiable information.
Capitalized terms in this Policy are defined at the end of this Policy.
SEMSblast may collect Personal Data: (1) directly or indirectly from Customers; (2) from Third Parties; (3) from SEMSblast affiliates in Europe, or (4) through other means. We also collect information in the course of conducting our business operations or in furtherance of our legitimate business interests that may lead to the incidental collection of Personal Data.
SEMSblast uses Personal Data for legitimate business purposes, including: (1) to process orders and for billing purposes; (2) to provide our services to Customers, including facilitating the delivery of e-mails or other communications to a Customer’s Message Recipients; (3) to provide technical support or customer service; (4) to respond to Customer inquiries or to otherwise communicate with customers about their SEMSblast accounts, orders or services; (5) to assess and improve the quality of our website, products, services and business operations; (6) to create reports and track the effectiveness of Customer campaigns and SEMSblast services; (7) to analyze and improve our website and services; (8) to satisfy governmental reporting and tax requirements; (9) to satisfy security, health, and safety concerns; (10) to plan and implement potential acquisitions and mergers; (11) for other business-related purposes permitted or required under applicable local laws and regulations; and (12) for other purposes expressly consented to by Data Subjects.
Where permitted, SEMSblast also may use the Personal Data we collect to contact our Customers about services and other information that we believe will be of interest or to send marketing information. Our Customers may opt-out of being contacted for such purposes by e-mailing support@SEMSblast.com.
Except as otherwise provided herein, SEMSblast discloses Personal Data only to Third Parties who reasonably need to know such data for a legitimate business purpose of SEMSblast's. Such recipients must agree to abide by confidentiality obligations.
SEMSblast may provide Personal Data to Third Parties who act as agents to perform tasks on behalf of and under the instructions of SEMSblast. These Third Parties must agree to use such Personal Data only for the purposes for which they have been engaged by SEMSblast and they must either: (1) comply with the EU-US Safe Harbor principles or another method permitted by the EU Data Protection Directive for transfers and processing of Personal Data outside of the EU; or (2) agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy. SEMSblast may also disclose Personal Data for other purposes or to other Third Parties, when a Data Subject has consented to such disclosures.
SEMSblast does not intentionally collect Sensitive Data from Customers. Except as stated otherwise herein, SEMSblast will not disclose Sensitive Data to any Third Parties, other than its service providers as stated above, unless it receives a Data Subject’s express consent. Further, SEMSblast will not use Sensitive Data for any purpose other than: (1) the purpose for which it was originally provided, (2) a purpose expressly consented to by the Data Subject; or (3) a purpose expressly described below.
Notwithstanding the above, should SEMSblast receive Sensitive Data, it may disclose Sensitive Data (and Personal Data) without prior express consent, where such disclosure or use: (a) is in the vital interests of the Customer, or another person; (b) is necessary for the establishment of legal claims or defenses, to obtain legal advice, or for the purposes of establishing, exercising or defending SEMSblast's legal rights; (c) is required to provide medical care or diagnosis; (d) is necessary to carry out SEMSblast's obligations under applicable employment or other laws; (e) is data manifestly made public by the Customer; or (f) as otherwise required by law.
SEMSblast uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. SEMSblast also uses reasonable physical, administrative and technical safeguards designed to protect against the loss, misuse and alteration of data that we collect or maintain. For example, all electronically stored Personal Data is stored on a secure network with monitored firewall protection, and access to SEMSblast's electronic information systems requires user authentication via password or similar means. Despite these precautions, no data security safeguards guarantee 100% security all of the time.
Upon reasonable request and to the extent the request does not compromise the protections set forth in this Policy, SEMSblast allows Customers reasonable access to their own Personal Data. Data Subject’s may request that SEMSblast correct, amend or delete such data where it is inaccurate. SEMSblast will grant such requests, except where doing so would cause unreasonable burden or expense, or pose a risk to such individual’s privacy. If you wish to access, change, or delete your Personal Data held by SEMSblast, please e-mail support@SEMSblast.com. SEMSblast will endeavor to respond in a timely manner to all reasonable requests.
This Policy may be amended from time to time, consistent with the Safe Harbor Principles and applicable data protection and privacy laws and principles. We will notify you if we make changes that materially affect the way we handle your Personal Data previously collected, and allow you to opt-out of having your Personal Data used in any materially different manner.
You may contact SEMSblast with questions or complaints concerning this Policy at the following:
SEMSblast - Smarter eMail Marketing Solution
As part of our annual Safe Harbor re-certification process, SEMSblast will periodically review this Policy for accuracy, as well as for conformity with the Safe Harbor Principles and applicable data privacy and protection laws. If you have any questions, complaints or disputes regarding the manner in which SEMSblast handles or protects your Personal Data, please contact "support" (contact information above). SEMSblast will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Policy.
The defined terms in this Policy have the following meanings:
“Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her personal physical, psychological, mental, economic, cultural or social characteristics.
“Customer” means a Data Subject who is a prospective, current or former partner, vendor, supplier, customer, or client of SEMSblast , or a visitor to an SEMSblast website, who is also a resident of a European Union county, or of Iceland, Lichtenstein, Norway or Switzerland. The term shall also include any individual agent, employee, or representative of a Customer whose Personal Data SEMSblast has obtained as part of its business relationship with the Customer.
“Personal Data” means data that personally identifies or may be used to personally identify a Data Subject, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address, user ID, password and identification numbers. Personal Data does not include data that is de-identified, anonymous or publicly available.
“Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition; race or ethnicity; political, religious or philosophical affiliations or opinions; sexual orientation; or trade union membership.
“Third Party” means any individual or entity that is neither SEMSblast nor an SEMSblast employee, agent, contractor or representative.
“Message Recipient” means a Data Subject (i) who is a resident of a European Union county, or of Iceland, Lichtenstein, Norway or Switzerland, (ii) whose Personal Data is included on an SEMSblast Customer’s marketing or contact list(s) maintained through SEMSblast's website or services, and (iii) whose Personal Data is stored, processed or maintained by SEMSblast , or on SEMSblast systems, on behalf of the Customer.